Claim at claim
Pierre Achebe
Customer Service · Warranty & Returns · CS7A Claim to Resolution
$83k
value
88%
confidence
34
people affected
5h 54m
age
4h 33m
sla
14%
progress
Currently held by
Warranty & Returns Orchestrator
An agent owns the next move
Raised by
Bruno Delgado
Requester of record
At station
Claim
Workflow layer · station 1 of 7
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Holding at claim
-354mWarranty Validation Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Validate warranty
run by Warranty Validation Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 1h 21m · 34 people or records downstream of this decision