Claim at receive
Anika Whitfield
Customer Service · Warranty & Returns · CS7A Claim to Resolution
$7k
value
71%
confidence
12
people affected
19m
age
3h 57m
sla
71%
progress
Currently held by
Disposition Agent
An agent owns the next move
Raised by
Tomas Sandoval
Requester of record
At station
Receive
Workflow layer · station 5 of 7
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared claim
-19mWarranty Validation Agent
Inputs, rule version and output hash written to the evidence log
Cleared validate warranty
-15mWarranty Validation Agent
Spine control pack posted, three-way evidence attached
Cleared fraud screen
-11mWarranty Validation Agent
Spine control pack posted, three-way evidence attached
Cleared authorize return
-8mWarranty Validation Agent
Spine control pack posted, three-way evidence attached
Holding at receive
-4mRepair vs Replace Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Disposition
run by Supplier Recovery Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.