Analysis at publish

Leila Marchetti

Customer Service · Service Analytics · CS11A Period Service Review

$723k

value

95%

confidence

people affected

1d 4h

age

22h 55m

sla

100%

progress

Currently held by

Service Economics Agent

An agent owns the next move

Raised by

Kofi Baptiste

Requester of record

At station

Publish

Workflow layer · station 6 of 6

Where this train is on the line

CS11APeriod Service ReviewAnalytical · 6 stations

Assemble metrics

27 q

Compute cost to serve

24 q

Explain drivers

19 q

Draft narrative

5 q

Review

7 q

Publish

1 live

Evidence trail

Every station this unit has passed, who acted, and what they left behind

Auditor pack

This is the readable trail. more

Cleared compute cost to serve
-1687m
Cost-to-Serve Agent
Inputs, rule version and output hash written to the evidence log
Cleared explain drivers
-1350m
Contact Driver Agent
Inputs, rule version and output hash written to the evidence log
Cleared draft narrative
-1012m
Deflection Value Agent
Inputs, rule version and output hash written to the evidence log
Cleared review
-675m
Head of Service Analytics
Approval recorded with rationale and policy clause cited
Holding at publish
-337m
Narrative Agent
Inputs, rule version and output hash written to the evidence log

What happens next

The next station and its rule

This is the last station. more

Why the signal is what it is

Derived from time against commitment, not from the state

Red. This item is past the time it was committed to and it is either high or critical materiality or wide enough downstream to matter. Red says nothing about who holds it: an item can be red and still be moving through an agent that has not stopped.

clock 1d 4h against a commitment of 22h 55m · 123% of the time used

materiality high · blast radius 10 records or people downstream

state auto-cleared — held separately, and deliberately not part of this reading

Past SLA by 5h 12m · 10 people or records downstream of this decision

Open the escalation lane