Analysis at publish
Oscar Muller
Customer Service · Service Analytics · CS11A Period Service Review
$1.3m
value
89%
confidence
33
people affected
22h 54m
age
22h 55m
sla
100%
progress
Currently held by
Cost-to-Serve Agent
An agent owns the next move
Raised by
Hannah Tanaka
Requester of record
At station
Publish
Workflow layer · station 6 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared compute cost to serve
-1374mCost-to-Serve Agent
Inputs, rule version and output hash written to the evidence log
Cleared explain drivers
-1099mContact Driver Agent
Inputs, rule version and output hash written to the evidence log
Cleared draft narrative
-824mDeflection Value Agent
Inputs, rule version and output hash written to the evidence log
Cleared review
-550mHead of Service Analytics
Approval recorded with rationale and policy clause cited
Holding at publish
-275mNarrative Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.