Service review at challenge
Marcus Sorensen
AI GBS & Global Business Services · Service Delivery Management · GB9D Service Delivery Model Position
$19.1m
value
91%
confidence
34
people affected
3d 4h
age
6d 5h
sla
83%
progress
Currently held by
Stakeholder Reporting Agent
An agent owns the next move
Raised by
Marcus Novak
Requester of record
At station
Challenge
Strategy layer · station 5 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared frame question
-4589mSLA Monitoring Agent
Inputs, rule version and output hash written to the evidence log
Cleared gather evidence
-3671mCapacity Balancing Agent
Inputs, rule version and output hash written to the evidence log
Cleared model options
-2753mEscalation Management Agent
Inputs, rule version and output hash written to the evidence log
Cleared draft position
-1836mStakeholder Reporting Agent
Inputs, rule version and output hash written to the evidence log
Holding at challenge
-918mIncident Coordination Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Ratify
run by Head of Service Delivery · Policy layer
Held for a named human when the unit exceeds the service review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Delivery
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.