Analysis at route owners
Beatriz Haddad
Customer Service · Service Analytics · CS11B Contact Driver Reduction
$1.7m
value
90%
confidence
11
people affected
16h 44m
age
23h 21m
sla
100%
progress
Currently held by
Benchmark Agent
An agent owns the next move
Raised by
Marcus Achebe
Requester of record
At station
Route owners
Workflow layer · station 6 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared quantify cost
-1004mCost-to-Serve Agent
Inputs, rule version and output hash written to the evidence log
Cleared model fixes
-803mContact Driver Agent
Inputs, rule version and output hash written to the evidence log
Cleared draft case
-602mDeflection Value Agent
Inputs, rule version and output hash written to the evidence log
Cleared ratify
-402mHead of Service Analytics
Approval recorded with rationale and policy clause cited
Holding at route owners
-201mNarrative Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.