Roster at confirm

Owen Costa

Customer Service · Workforce Management · CS10B Intraday Rebalance

$86k

value

85%

confidence

people affected

2h 44m

age

2h 29m

sla

100%

progress

Currently held by

Workforce Management Orchestrator

An agent owns the next move

Raised by

Grace Muller

Requester of record

At station

Confirm

Workflow layer · station 5 of 5

Where this train is on the line

CS10BIntraday RebalanceTransactional · 5 stations

Monitor adherence

5 q

Detect variance

44 q

Re-allocate

40 q

Notify

8 q

Confirm

1 live

Evidence trail

Every station this unit has passed, who acted, and what they left behind

Auditor pack

This is the readable trail. more

Cleared monitor adherence
-164m
Volume Forecast Agent
Inputs, rule version and output hash written to the evidence log
Cleared detect variance
-131m
Capacity Model Agent
Inputs, rule version and output hash written to the evidence log
Cleared re-allocate
-98m
Capacity Model Agent
Spine control pack posted, three-way evidence attached
Cleared notify
-66m
Intraday Adherence Agent
Inputs, rule version and output hash written to the evidence log
Holding at confirm
-33m
Shrinkage Agent
Inputs, rule version and output hash written to the evidence log

What happens next

The next station and its rule

This is the last station. more

Why the signal is what it is

Derived from time against commitment, not from the state

Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.

clock 2h 44m against a commitment of 2h 29m · 110% of the time used

materiality medium · blast radius 13 records or people downstream

state auto-cleared — held separately, and deliberately not part of this reading

Past SLA by 15m · 13 people or records downstream of this decision