Zoom 3 of 3 — line
Promise Breach Response
Transactional line · Supply Chain · Order Promising
Runs when: Runs transactional. Starts when a request lands in the queue.
2954
units a week
90%
touchless
5
stations
18.9h
timetable
22.0h
actual
+16%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Detect slip
AI GBS AI GBS depotrun by Available-to-Promise Agent
dwell 30msla 69mqueued 0 - 02
Assess customer impact
Workflowrun by Capable-to-Promise Agent
dwell 115msla 166mqueued 35 - 03
Draft communication
Workflowrun by Substitution Agent
dwell 43msla 70mqueued 0 - 04
Owner approve
Policyrun by Director, Order Promising
Gate: Held for a named human when the unit exceeds the promise decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Order Promising
dwell 101msla 226mqueued 3 run by Available-to-Promise Agent
dwell 83msla 135mqueued 34
Live trains on this line
8 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| SC9B-1000 | Promise at assess customer impact Kofi Haddad | Promise Accuracy Agent agent | $16k | In flight | 1h 18m / 2h 46m |
| SC9B-1013 | Promise at notify Lukas Marchetti | M2D spine gbs | $77k | Evidence posted | 1h 12m / 2h 15m |
| SC9B-1018 | Promise at notify Priya Ellery | M2D spine gbs | $9k | Auto-cleared | 2h 9m / 2h 15m |
| SC9B-1027 | Promise at owner approve Simon Baptiste | Director, Order Promising human | $87k | Human hold | 1h 49m / 3h 46m |
| SC9B-1033 | Promise at detect slip Sanjay Lindqvist | M2D spine gbs | $31k | In flight | 47m / 1h 9m |
| SC9B-1041 | Promise at owner approve Sofia Duarte | Director, Order Promising human | $57k | Human hold | 2h 38m / 3h 46m |
| SC9B-1044 | Promise at notify Daniel Achebe | M2D spine gbs | $92k | Evidence posted | 2h 59m / 2h 15m |
| SC9B-1054 | Promise at notify Naomi Ellery | M2D spine gbs | $46k | Auto-cleared | 2h 14m / 2h 15m |