Promise Breach Response

Transactional line · Supply Chain · Order Promising

Runs when: Runs transactional. Starts when a request lands in the queue.

2954

units a week

90%

touchless

stations

18.9h

timetable

22.0h

actual

+16%

vs timetable

7 in time1 late0 late and material

Station walk

Every stage, who owns it, and what is sitting there

Each station names the agent that runs it and the layer it belongs to. more

01
Detect slip
AI GBS AI GBS depot
run by Available-to-Promise Agent
dwell 30msla 69mqueued 0
SC9B-1033Promise at detect slip47m
02
Assess customer impact
Workflow
run by Capable-to-Promise Agent
dwell 115msla 166mqueued 35
SC9B-1000Promise at assess customer impact1h 18m
03
Draft communication
Workflow
run by Substitution Agent
dwell 43msla 70mqueued 0
04
Owner approve
Policy
run by Director, Order Promising
Gate: Held for a named human when the unit exceeds the promise decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Order Promising
dwell 101msla 226mqueued 3
SC9B-1027Promise at owner approve1h 49m SC9B-1041Promise at owner approve2h 38m
05
Notify
AI GBS AI GBS depot interchange to customer-service
run by Available-to-Promise Agent
dwell 83msla 135mqueued 34
SC9B-1013Promise at notify1h 12m SC9B-1018Promise at notify2h 9m SC9B-1044Promise at notify2h 59m SC9B-1054Promise at notify2h 14m

Live trains on this line

8 units in motion right now

Ref	Work	Held by	Value	Status	Age / SLA
SC9B-1000	Promise at assess customer impact Kofi Haddad	Promise Accuracy Agent agent	$16k	In flight	1h 18m / 2h 46m
SC9B-1013	Promise at notify Lukas Marchetti	M2D spine gbs	$77k	Evidence posted	1h 12m / 2h 15m
SC9B-1018	Promise at notify Priya Ellery	M2D spine gbs	$9k	Auto-cleared	2h 9m / 2h 15m
SC9B-1027	Promise at owner approve Simon Baptiste	Director, Order Promising human	$87k	Human hold	1h 49m / 3h 46m
SC9B-1033	Promise at detect slip Sanjay Lindqvist	M2D spine gbs	$31k	In flight	47m / 1h 9m
SC9B-1041	Promise at owner approve Sofia Duarte	Director, Order Promising human	$57k	Human hold	2h 38m / 3h 46m
SC9B-1044	Promise at notify Daniel Achebe	M2D spine gbs	$92k	Evidence posted	2h 59m / 2h 15m
SC9B-1054	Promise at notify Naomi Ellery	M2D spine gbs	$46k	Auto-cleared	2h 14m / 2h 15m