Service request at check entitlement
Grace Ferreira
AI GBS & Global Business Services · Service Catalog & Intake · GB5A Request to Tower
$20k
value
61%
confidence
160
people affected
7h 3m
age
5h 14m
sla
60%
progress
Currently held by
Head of Service Catalog
A person owns the next move
Raised by
Jonas Voss
Requester of record
At station
Check entitlement
AI GBS layer · station 3 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared intake
-423mCatalog Definition Agent
Spine control pack posted, three-way evidence attached
Cleared classify
-282mCatalog Definition Agent
Spine control pack posted, three-way evidence attached
Holding at check entitlement
-141mCatalog Definition Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Route to tower
run by Catalog Definition Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Derived from time against commitment, not from the state
Red. This item is past the time it was committed to and it is either high or critical materiality or wide enough downstream to matter. Red says nothing about who holds it: an item can be red and still be moving through an agent that has not stopped.
Past SLA by 1h 49m · 160 people or records downstream of this decision
Open the escalation lane