Function cockpit
Supply Chain
Continuous sensing and bounded replanning, with plan stability enforced.
Phase: Phase 3 — Functional orchestration
Sense demand, inventory, capacity and disruption continuously; execute bounded replanning inside stability limits; and put material service trade-offs in front of humans.
Trust score
0
Touchless
0%
Human review
0%
Override rate
0%
Capacity released
20-30% inventory reduction and 5-20% logistics-cost savings (aspiration, not additive)
Accountable human
Chief Supply Chain Officer
CoS agent: Supply Chain Chief of Staff
Strategy, policy, observe, workflow, and AI GBS side by side
Five layers
What Supply Chain actually runs
A function is not one thing. It sets direction, writes the rules it is bound by, watches the world and itself, does the work on lines, and pushes repeatable transactions into a shared spine. Agents work in all five — not just the last two.
Strategy
15 agents
Agents that take positions, argue them, and get held to the outcome.
14 positions on the record
5 ratified, 5 in challenge
Policy
5 agents
The written rules every other agent is bound by, with version and owner.
33 binding rules
28 active, 5 superseded or retired
Observe
16 agents
Continuous sensing of the outside world and of the agents themselves.
16 watchers running
They watch the outside world and the agents themselves
Workflow
37 agents
Doing the work: lines, stations, and live units moving through them.
33 lines, 185 live units
25 held for a person right now
AI GBS
18 agents
Repeatable transaction processing run once for the whole enterprise.
2 shared towers
65 stations on this function run inside AI GBS
Strategy layer — positions on the record
Every position names its author, the agent paid to argue against it, and the conditions that would break it.
Demand Planning Operating Position
RatifiedHold the ceiling at A4 for demand planning. Statistical forecasting and in-band adjustment are fully agentic. The consensus number that drives supply commitments is locked by a named planner. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
Supply Planning Operating Position
RejectedHold the ceiling at A3 for supply planning. Requirements planning and in-policy expedites are automated. Allocating scarce supply between customers is a commercial judgment a leader owns. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
Planning Doctrine Position
DraftHold the ceiling at A3 for sales & operations planning. Agents build the entire pack, model every scenario and reconcile to finance. The cross-functional trade-off decisions are the point of the meeting and stay human. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
Sales & Operations Planning Operating Position
RatifiedKeep the repeatable planning cycle volume in the spine and pull the exception tail back into the function. The spine is cheaper per unit; the tail is where the context that prevents rework actually sits.
Inventory Optimization Operating Position
In challengeHold the ceiling at A4 for inventory optimization. Replenishment and safety-stock math run touchless. Writing inventory down hits the income statement, so Finance signs it. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
Logistics & Transportation Operating Position
In challengeHold the ceiling at A4 for logistics & transportation. Carrier selection, booking, tracking and freight audit are deterministic and high-volume. Only exceptions with cost impact above tolerance reach a person. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
Policy layer — what binds the agents
Versioned rules with an owning agent, a human approver, and the agents they constrain.
Demand Planning Decision Envelope
vv1.6Agents in this lane may act without a human when the forecast item sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock.
Demand Planning Evidence Standard
vv3.8Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision.
Supply Planning Decision Envelope
vv3.0Agents in this lane may act without a human when the supply plan sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock.
Supply Planning Evidence Standard
vv3.9Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision.
Supply Planning Escalation Rule
vv5.2Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. Director, Supply Planning owns the response clock.
Sales & Operations Planning Decision Envelope
vv1.8Agents in this lane may act without a human when the planning cycle sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock.
Workflow layer — the lines doing the work
Each line is a workflow. Each station is a stage. Each unit is a live piece of work.
| Line | Sub-function | Kind | Units / wk | Touchless | Timetable | Actual | Stations |
|---|---|---|---|---|---|---|---|
| SC1A Monthly Demand Cycle | Demand Planning | transactional | 3,788 | 90% | 8.7h | 7.9h | 8 |
| SC1B Demand Signal Response | Demand Planning | transactional | 4,298 | 85% | 19.7h | 20.0h | 4 |
| SC1C Forecast Accuracy Review | Demand Planning | analytical | 57 | 64% | 44.5h | 54.8h | 4 |
| SC2A Supply Plan Cycle | Supply Planning | transactional | 7,162 | 84% | 24.1h | 30.6h | 7 |
| SC2B Constraint Resolution | Supply Planning | transactional | 2,557 | 78% | 3.4h | 4.3h | 5 |
| SC2C Allocation Decision | Supply Planning | transactional | 5,845 | 81% | 11.9h | 12.4h | 5 |
| SC3A Monthly Planning Cycle | Sales & Operations Planning | analytical | 71 | 46% | 156.1h | 174.1h | 8 |
| SC3B Scenario Stress Test | Sales & Operations Planning | analytical | 15 | 55% | 158.6h | 174.7h | 4 |
| SC3C Planning Doctrine Position | Sales & Operations Planning | judgment | 2 | 31% | 271.4h | 232.7h | 5 |
| SC4A Continuous Replenishment | Inventory Optimization | transactional | 2,091 | 83% | 17.3h | 19.2h | 5 |
| SC4B Safety Stock Reset | Inventory Optimization | transactional | 397 | 93% | 12.5h | 14.1h | 5 |
| SC4C Excess & Obsolete Review | Inventory Optimization | transactional | 7,961 | 88% | 8.3h | 6.3h | 5 |
| SC5A Ship-to-Deliver | Logistics & Transportation | transactional | 3,328 | 85% | 25.5h | 28.2h | 8 |
| SC5B Freight Invoice Audit | Logistics & Transportation | transactional | 6,648 | 94% | 3.7h | 3.5h | 5 |
| SC5C Carrier Performance Review | Logistics & Transportation | analytical | 53 | 76% | 218.7h | 274.4h | 4 |
| SC6A Order Fulfillment | Warehouse & Fulfillment | transactional | 6,283 | 87% | 24.1h | 27.6h | 7 |
| SC6B Cycle Count | Warehouse & Fulfillment | transactional | 4,916 | 81% | 4.0h | 5.0h | 5 |
| SC6C Returns Processing | Warehouse & Fulfillment | transactional | 7,106 | 90% | 20.5h | 20.8h | 5 |
| SC7A Cross-border Shipment | Trade & Customs | transactional | 5,853 | 71% | 12.9h | 10.4h | 7 |
| SC7B Classification Review | Trade & Customs | transactional | 7,523 | 77% | 7.4h | 9.4h | 4 |
| SC7C Duty Optimization | Trade & Customs | analytical | 52 | 60% | 194.8h | 218.5h | 4 |
| SC8A Forecast Collaboration | Supplier Collaboration | transactional | 4,122 | 79% | 6.8h | 7.5h | 5 |
| SC8B Supply Alert | Supplier Collaboration | transactional | 7,534 | 89% | 0.7h | 0.7h | 5 |
| SC8C Joint Planning Session | Supplier Collaboration | transactional | 2,783 | 88% | 25.0h | 24.5h | 4 |
| SC9A Order Promise | Order Promising | transactional | 2,668 | 90% | 20.7h | 21.7h | 6 |
| SC9B Promise Breach Response | Order Promising | transactional | 2,954 | 90% | 18.9h | 22.0h | 5 |
| SC9C Promise Accuracy Read | Order Promising | analytical | 21 | 64% | 93.3h | 120.4h | 4 |
| SC10A Network Study | Network Design | judgment | 3 | 24% | 740.3h | 549.4h | 7 |
| SC10B Footprint Change | Network Design | transactional | 7,311 | 63% | 5.5h | 6.0h | 6 |
| SC10C Cost-to-Serve Read | Network Design | analytical | 10 | 36% | 203.8h | 241.9h | 4 |
| SC11A Disruption Response | Resilience & Risk | transactional | 5,568 | 70% | 7.3h | 8.3h | 7 |
| SC11B Multi-tier Risk Sweep | Resilience & Risk | transactional | 5,355 | 69% | 12.4h | 15.6h | 5 |
| SC11C Resilience Posture Position | Resilience & Risk | judgment | 2 | 32% | 398.4h | 306.7h | 6 |
Observe layer — the watchers
Sensing agents and the agents that supervise other agents.
Demand Planning Orchestrator
Owns the demand planning lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
Demand Signal Agent
Watches demand planning continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.
Demand Planning Challenger Agent
Adversarial reviewer for demand planning. Argues the opposite case on every position and flags where the evidence does not carry the claim.
Supply Planning Orchestrator
Owns the supply planning lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
Constraint Detection Agent
Watches supply planning continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.
Supply Planning Challenger Agent
Adversarial reviewer for supply planning. Argues the opposite case on every position and flags where the evidence does not carry the claim.
Integrated Planning Orchestrator
Owns the sales & operations planning lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
Sales & Operations Planning Challenger Agent
Adversarial reviewer for sales & operations planning. Argues the opposite case on every position and flags where the evidence does not carry the claim.
AI GBS layer — the shared spine
Repeatable transaction processing does not belong to this function. It runs once for the enterprise.
Demand Planning · Sales & Operations Planning
Supply Planning · Inventory Optimization · Logistics & Transportation · Warehouse & Fulfillment · Trade & Customs · Supplier Collaboration · Order Promising
Stations running inside AI GBS
65 of 178 stations(37% of the function's stations)
Read this page as the honest answer to “what would an 80% agentic Supply Chain look like?” The strategy and policy layers are where the argument happens. The workflow and AI GBS layers are where the volume goes. The observe layer is the only reason the other four can be trusted.
Sub-function breakdown