The catalogue LegalEmployment LegalTransactional

Service LG8B

Termination Clearance

Runs transactional. Starts when an upstream system posts an event. It runs 4,773 times a week across 6 stations. 2 of those stations stop for a person and 4 are done by an agent, 1 of them on the shared spine.

Runs a week

4,773

107 in flight right now.

Stations

2 person · 3 agent · 1 spine

Agent share of steps

67%

Autonomy on this service is set at 51% against a ceiling of 56%.

Decisions a person makes

Held by Associate General Counsel, Employment.

Touchless

56%

Share of runs that complete without anybody opening them.

Timetable against actual

20.1h

Actual 22.5h, 2.4h over the timetable.

Operations

The lane diagram

Read it left to right. more

Person2 stations and 73% of the dwellAgent3 stations and 17% of the dwellShared spine1 station and 10% of the dwell2 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Contract Lifecycle Management

Document and Matter Management

Contract Lifecycle Management

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Receive pack Hands over at human-resources	Agent	ER Case Advisory Agent	workflow	1h 13m	1h 34m	26	Contract Lifecycle Management
2	Risk score	Agent	Jurisdiction Rules Agent	workflow	17m	20m	2	Document and Matter Management
3	Jurisdiction test	Agent	Termination Risk Agent	workflow	19m	44m	45	Contract Lifecycle Management
4	Counsel decision Held for a named human when the unit exceeds the employment matter decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Associate General Counsel, Employment	policy	4h 16m	7h 37m	7	Contract Lifecycle Management
5	Clear or hold Held for a named human when the unit exceeds the employment matter decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Associate General Counsel, Employment	policy	3h 49m	7h 24m	5	Contract Lifecycle Management
6	Record	GBS	ER Case Advisory Agent	gbs	1h 6m	1h 41m	22	Contract Lifecycle Management

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

4,773 a week is what the estate records. more

Decisions handed to agents0 of 2

Cheapest decision first. The last gate never moves: something on this service always ends with a person.

People on the gates1103 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

38,581.8h

4,773 items at 485 minutes of decision each.

Agent time a week

13,921.3h

175 minutes an item, which does not compete for a person.

Gate load

100%

Inside capacity, with 23.3h of headroom.

Stations without a person

67%

2 gates left on 6 stations.

Where an item spends its time

73% waiting on a person

27% in the agent lane

An item now takes 660 minutes of worked time end to end against 660 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Termination Clearance

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

6 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

6 stations, nothing waiting, nothing sent back

0 min of 11 hrs

now Receive pack · ER Case Advisory Agent · 1.2 hrs

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 27 hrs

now Receive pack · ER Case Advisory Agent · 1.2 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

3 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

2 systems attributed

0 of 2 returning records

The system register

Contract Lifecycle Management

Icertis · legal · bidirectional · high

modeled

5 of 6 stations attributed here · would write back

Document and Matter Management

iManage · legal · inbound · medium

modeled

1 of 6 stations attributed here · read only

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Employment Legal Orchestrator
That orchestrator’s remit: Owns employment matter work end to end inside Legal. Runs 3 lines across 19 stations, drains the repeatable share into the LEGAL tower, and holds 5 human gates.
Accountable person: Associate General Counsel, Employment
Sub-function: Employment Legal
Shared spine tower: legal
Hand-over points: human-resources

Other services in this sub-function

2 alongside this one

Employment AdvisoryLG8A Collective ConsultationLG8C

What this page is and is not

This is a catalogue of the modeled estate. more