LensReading which lens this session carries.
The catalogueLegalEmployment LegalTransactional

Service LG8A

Employment Advisory

Runs transactional. Starts when a request lands in the queue. It runs 5,792 times a week across 6 stations. One of those stations stops for a person and 5 are done by an agent, 1 of them on the shared spine.

Runs a week

5,792

82 in flight right now.

Stations

6

1 person · 4 agent · 1 spine

Agent share of steps

83%

Autonomy on this service is set at 51% against a ceiling of 56%.

Decisions a person makes

1

Held by Associate General Counsel, Employment.

Touchless

56%

Share of runs that complete without anybody opening them.

Timetable against actual

17.1h

Actual 14.4h, 2.7h under the timetable.

Operations

The lane diagram

Read it left to right.

Person1 station and 3% of the dwellAgent4 stations and 66% of the dwellShared spine1 station and 31% of the dwell4 crossings between lanes
Human
decides
Agent
does the work
GBS
shared spine
System
attributed by rule
Contract Lifecycle Management
Contract Lifecycle Management
Document and Matter Management
Contract Lifecycle Management
Contract Lifecycle Management
Document and Matter Management
Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#StationLaneWhoLayerDwellTargetIn flightSystem
1

Intake

Hands over at human-resources

AgentER Case Advisory Agentworkflow1h 7m2h 1m4Contract Lifecycle Management
2

Jurisdiction check

GBSER Case Advisory Agentgbs2h 56m6h 22m13Contract Lifecycle Management
3

Retrieve precedent

AgentTermination Risk Agentworkflow16m34m19Document and Matter Management
4

Draft advice

AgentWorks Council Agentworkflow2h 18m3h 29m11Contract Lifecycle Management
5

Counsel review

Held for a named human when the unit exceeds the employment matter decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

HumanAssociate General Counsel, Employmentpolicy15m24m1Contract Lifecycle Management
6

Deliver

AgentEmployment Policy Agentworkflow2h 32m5h 56m34Document and Matter Management

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through.

Move something
Demand100%
5,792 a week is what the estate records.
Decisions handed to agents0 of 0
This service has at most one gate, so there is nothing to hand over without removing the last human decision.
People on the gates42 people
Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.
Agent speed100%
100% is the dwell the estate records today.
Person time a week
1,448h
5,792 items at 15 minutes of decision each.
Agent time a week
52,996.8h
549 minutes an item, which does not compete for a person.
Gate load
99%
Inside capacity, with 22h of headroom.
Stations without a person
83%
1 gate left on 6 stations.
Where an item spends its time
97% in the agent lane
An item now takes 564 minutes of worked time end to end against 564 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.
What this model is, on Employment Advisory

The simulation is arithmetic on the estate, not a queueing model.

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking.

6 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking.

No break below was chosen.

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

6 stations, nothing waiting, nothing sent back

0 min of 9.4 hrs

now Intake · ER Case Advisory Agent · 1.1 hrs

As the ledger has it

the same stations, plus 4 categories the estate already counts

0 min of 27 hrs

now Intake · ER Case Advisory Agent · 1.1 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen.

What the two runs say together

4 counted categories land on this procedure.

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen.

The separation register records a duty conflict against a sub-function and a named post, not against one procedure.

Two clocks run. Worked time is the sum of the time the work is actually being done …

Live observability

Systems this service would touch

Attributed by rule from the function's system list.

2 systems attributed

0 of 2 returning records

The system register

Contract Lifecycle Management

Icertis · legal · bidirectional · high

modeled

4 of 6 stations attributed here · would write back

Document and Matter Management

iManage · legal · inbound · medium

modeled

2 of 6 stations attributed here · read only

System attribution is a rule, not a reading.

Who runs it

Orchestration and accountability

Orchestrated by
Employment Legal Orchestrator
That orchestrator’s remit
Owns employment matter work end to end inside Legal. Runs 3 lines across 19 stations, drains the repeatable share into the LEGAL tower, and holds 5 human gates.
Accountable person
Associate General Counsel, Employment
Sub-function
Employment Legal
Shared spine tower
legal
Hand-over points
human-resources

Other services in this sub-function

2 alongside this one

Termination ClearanceLG8BCollective ConsultationLG8C

What this page is and is not

This is a catalogue of the modeled estate.