The catalogue Human ResourcesExit ManagementJudgment

Service HR9C

Reduction in Force

Runs judgment. Starts when a leadership team frames the question. It runs 1 times a week across 8 stations. 3 of those stations stop for a person and 5 are done by an agent, 1 of them on the shared spine.

Runs a week

70 in flight right now.

Stations

3 person · 4 agent · 1 spine

Agent share of steps

63%

Autonomy on this service is set at 59% against a ceiling of 60%.

Decisions a person makes

Held by Director, Employee Relations.

Touchless

12%

Share of runs that complete without anybody opening them.

Timetable against actual

710.4h

Actual 628.7h, 81.7h under the timetable.

Operations

The lane diagram

Read it left to right. more

Person3 stations and 58% of the dwellAgent4 stations and 33% of the dwellShared spine1 station and 10% of the dwell3 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Core HR and Payroll

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Frame scope	Agent	Resignation Intake Agent	strategy	22h 31m	45h 23m	28	Core HR and Payroll
2	Model selection	Agent	Exit Interview Agent	strategy	55h 27m	72h 21m	4	Core HR and Payroll
3	Adverse impact test	Agent	Knowledge Capture Agent	strategy	23h 43m	45h 55m	10	Core HR and Payroll
4	Legal review Held for a named human when the unit exceeds the exit case decision envelope, when confidence falls below the floor, or when a policy clause is engaged. Hands over at legal	Human	Director, Employee Relations	policy	47h 2m	67h 47m	1	Core HR and Payroll
5	Works council Held for a named human when the unit exceeds the exit case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Employee Relations	policy	132h 22m	152h 56m	0	Core HR and Payroll
6	Leadership ratify Held for a named human when the unit exceeds the exit case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Employee Relations	policy	77h 23m	135h 45m	4	Core HR and Payroll
7	Sequence	Agent	Attrition Signal Agent	strategy	44h 3m	71h 15m	8	Core HR and Payroll
8	Execute	GBS	Resignation Intake Agent	gbs	42h 46m	83h 24m	15	Core HR and Payroll

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

1 a week is what the estate records. more

Decisions handed to agents0 of 3

Cheapest decision first. The last gate never moves: something on this service always ends with a person.

People on the gates8 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

256.8h

1 items at 15,407 minutes of decision each.

Agent time a week

188.5h

11,310 minutes an item, which does not compete for a person.

Gate load

92%

Inside capacity, with 23.2h of headroom.

Stations without a person

63%

3 gates left on 8 stations.

Where an item spends its time

58% waiting on a person

42% in the agent lane

An item now takes 26,717 minutes of worked time end to end against 26,717 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Reduction in Force

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

8 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

8 stations, nothing waiting, nothing sent back

0 min of 18.6 days

now Frame scope · Resignation Intake Agent · 23 hrs

As the ledger has it

the same stations, plus 5 categories the estate already counts

0 min of 19.4 days

now Frame scope · Resignation Intake Agent · 23 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

5 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Attestations on this estate are written against intake items, not against procedures, so a step done off the platform cannot be matched to the attestation that covers it. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

1 systems attributed

0 of 1 returning records

The system register

Core HR and Payroll

Workday HCM · hcm · bidirectional · critical

modeled

8 of 8 stations attributed here · would write back

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Exit Orchestrator
That orchestrator’s remit: Owns exit case work end to end inside Human Resources. Runs 3 lines across 24 stations, drains the repeatable share into the H2R tower, and holds 6 human gates.
Accountable person: Director, Employee Relations
Sub-function: Exit Management
Shared spine tower: h2r
Hand-over points: legal

Other services in this sub-function

2 alongside this one

Voluntary ExitHR9A Involuntary ExitHR9B

What this page is and is not

This is a catalogue of the modeled estate. more