Service HR9B
Involuntary Exit
Runs transactional. Starts when a request lands in the queue. It runs 4,559 times a week across 8 stations. 3 of those stations stop for a person and 5 are done by an agent, 1 of them on the shared spine.
Runs a week
4,559
105 in flight right now.
Stations
8
3 person · 4 agent · 1 spine
Agent share of steps
63%
Autonomy on this service is set at 59% against a ceiling of 60%.
Decisions a person makes
3
Held by Director, Employee Relations.
Touchless
63%
Share of runs that complete without anybody opening them.
Timetable against actual
9.8h
Actual 11.7h, 1.9h over the timetable.
Operations
The lane diagram
Read it left to right. more
Operations
Every station in order
The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.
| # | Station | Lane | Who | Layer | Dwell | Target | In flight | System |
|---|---|---|---|---|---|---|---|---|
| 1 | Trigger | Agent | Resignation Intake Agent | workflow | 2h | 2h 33m | 10 | Core HR and Payroll |
| 2 | Evidence pack | Agent | Exit Interview Agent | workflow | 1h 40m | 2h 58m | 7 | Recruiting and Applicant Tracking |
| 3 | Legal clearance Held for a named human when the unit exceeds the exit case decision envelope, when confidence falls below the floor, or when a policy clause is engaged. Hands over at legal | Human | Director, Employee Relations | policy | 4h 13m | 7h 6m | 4 | Core HR and Payroll |
| 4 | Leader decision Held for a named human when the unit exceeds the exit case decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | Director, Employee Relations | policy | 5h 37m | 7h 40m | 7 | Core HR and Payroll |
| 5 | Settlement model | Agent | Final Pay Calculation Agent | workflow | 1h 39m | 3h 20m | 12 | Workforce Management |
| 6 | Approve settlement Held for a named human when the unit exceeds the exit case decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | Director, Employee Relations | policy | 7h 14m | 14h 18m | 2 | Core HR and Payroll |
| 7 | Execute | GBS | Resignation Intake Agent | gbs | 1h 50m | 3h 34m | 43 | Core HR and Payroll |
| 8 | Deprovision Hands over at information-technology | Agent | Exit Orchestrator | workflow | 1h 49m | 4h 6m | 20 | Core HR and Payroll |
Operations
Run it
Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more
The simulation is arithmetic on the estate, not a queueing model. more
How it runs
Run it again, going wrong
The same unit and the same stations, broken the way the estate already records breaking. more
8 stations, walked twice
Once clean, once with the categories the estate counts
This is the same unit on the same stations, breaking. more
No break below was chosen. more
One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.
As written
8 stations, nothing waiting, nothing sent back
0 min of 26 hrs
now Trigger · Resignation Intake Agent · 2.0 hrs
As the ledger has it
the same stations, plus 4 categories the estate already counts
0 min of 43 hrs
now Trigger · Resignation Intake Agent · 2.0 hrs
What breaks, and where it is counted
No break below was chosen. more
What the two runs say together
4 counted categories land on this procedure. more
What this run cannot claim
These breaks are shown together on one unit so the shape of a bad day fits on one screen. more
Attestations on this estate are written against intake items, not against procedures, so a step done off the platform cannot be matched to the attestation that covers it. more
Two clocks run. Worked time is the sum of the time the work is actually being done … more
Live observability
Systems this service would touch
Attributed by rule from the function's system list. more
3 systems attributed
0 of 3 returning records
Core HR and Payroll
Workday HCM · hcm · bidirectional · critical
6 of 8 stations attributed here · would write back
Recruiting and Applicant Tracking
Greenhouse · hcm · inbound · medium
1 of 8 stations attributed here · read only
Workforce Management
NICE WFM · service · inbound · medium
1 of 8 stations attributed here · read only
System attribution is a rule, not a reading. more
Who runs it
Orchestration and accountability
- Orchestrated by
- Exit Orchestrator
- That orchestrator’s remit
- Owns exit case work end to end inside Human Resources. Runs 3 lines across 24 stations, drains the repeatable share into the H2R tower, and holds 6 human gates.
- Accountable person
- Director, Employee Relations
- Sub-function
- Exit Management
- Shared spine tower
- h2r
- Hand-over points
- legal, information-technology
Other services in this sub-function
2 alongside this one
What this page is and is not
This is a catalogue of the modeled estate. more