The catalogue Human ResourcesExit ManagementTransactional

Service HR9A

Voluntary Exit

Runs transactional. Starts when a scheduled window opens. It runs 2,382 times a week across 8 stations. No station stops for a person and 8 are done by an agent, 2 of them on the shared spine.

Runs a week

2,382

134 in flight right now.

Stations

0 person · 6 agent · 2 spine

Agent share of steps

100%

Autonomy on this service is set at 59% against a ceiling of 60%.

Decisions a person makes

Nothing on this service waits for a person.

Touchless

61%

Share of runs that complete without anybody opening them.

Timetable against actual

11.1h

Actual 13.4h, 2.3h over the timetable.

Operations

The lane diagram

Read it left to right. more

Person0 stations and 0% of the dwellAgent6 stations and 64% of the dwellShared spine2 stations and 36% of the dwell4 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Core HR and Payroll

Recruiting and Applicant Tracking

Workforce Management

Core HR and Payroll

Recruiting and Applicant Tracking

Core HR and Payroll

Workforce Management

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Notice	Agent	Resignation Intake Agent	workflow	1h 2m	2h 26m	29	Core HR and Payroll
2	Manager confirm	Agent	Exit Interview Agent	workflow	1h 48m	4h 5m	30	Recruiting and Applicant Tracking
3	Knowledge capture	Agent	Knowledge Capture Agent	workflow	2h 1m	3h 59m	19	Workforce Management
4	Deprovision Hands over at information-technology	Agent	Deprovisioning Coordination Agent	workflow	14m	28m	25	Core HR and Payroll
5	Final pay Hands over at finance	GBS	Resignation Intake Agent	gbs	2h 21m	5h 33m	7	Core HR and Payroll
6	Exit interview	Agent	Alumni & Rehire Agent	workflow	1h 41m	2h 21m	3	Recruiting and Applicant Tracking
7	Records	GBS	Resignation Intake Agent	gbs	2h 26m	5h 43m	18	Core HR and Payroll
8	Alumni	Agent	Exit Orchestrator	workflow	1h 43m	3h 6m	3	Workforce Management

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

2,382 a week is what the estate records. more

Decisions handed to agents0 of 0

This service has at most one gate, so there is nothing to hand over without removing the last human decision.

People on the gates1 person

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

2,382 items at 0 minutes of decision each.

Agent time a week

31,601.2h

796 minutes an item, which does not compete for a person.

Gate load

Inside capacity, with 35h of headroom.

Stations without a person

100%

0 gates left on 8 stations.

Where an item spends its time

100% in the agent lane

An item now takes 796 minutes of worked time end to end against 796 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Voluntary Exit

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

8 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

8 stations, nothing waiting, nothing sent back

0 min of 13 hrs

now Notice · Resignation Intake Agent · 1.0 hrs

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 18 hrs

now Notice · Resignation Intake Agent · 1.0 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

3 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

3 systems attributed

0 of 3 returning records

The system register

Core HR and Payroll

Workday HCM · hcm · bidirectional · critical

modeled

4 of 8 stations attributed here · would write back

Recruiting and Applicant Tracking

Greenhouse · hcm · inbound · medium

modeled

2 of 8 stations attributed here · read only

Workforce Management

NICE WFM · service · inbound · medium

modeled

2 of 8 stations attributed here · read only

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Exit Orchestrator
That orchestrator’s remit: Owns exit case work end to end inside Human Resources. Runs 3 lines across 24 stations, drains the repeatable share into the H2R tower, and holds 6 human gates.
Accountable person: Director, Employee Relations
Sub-function: Exit Management
Shared spine tower: h2r
Hand-over points: information-technology, finance

Other services in this sub-function

2 alongside this one

Involuntary ExitHR9B Reduction in ForceHR9C

What this page is and is not

This is a catalogue of the modeled estate. more