LensReading which lens this session carries.
The catalogueHuman ResourcesTotal RewardsTransactional

Service HR8C

Benefits Renewal

Runs transactional. Starts when an upstream system posts an event. It runs 6,302 times a week across 6 stations. One of those stations stops for a person and 5 are done by an agent, 2 of them on the shared spine.

Runs a week

6,302

122 in flight right now.

Stations

6

1 person · 3 agent · 2 spine

Agent share of steps

83%

Autonomy on this service is set at 59% against a ceiling of 68%.

Decisions a person makes

1

Held by VP Total Rewards.

Touchless

66%

Share of runs that complete without anybody opening them.

Timetable against actual

12.7h

Actual 16.5h, 3.8h over the timetable.

Operations

The lane diagram

Read it left to right.

Person1 station and 16% of the dwellAgent3 stations and 44% of the dwellShared spine2 stations and 40% of the dwell2 crossings between lanes
Human
decides
Agent
does the work
GBS
shared spine
System
attributed by rule
Core HR and Payroll
Recruiting and Applicant Tracking
Workforce Management
Core HR and Payroll
Core HR and Payroll
Core HR and Payroll
Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#StationLaneWhoLayerDwellTargetIn flightSystem
1

Model usage

AgentMarket Benchmark Agentworkflow6m14m24Core HR and Payroll
2

Market test

Hands over at procurement

AgentComp Band Modeling Agentworkflow14m33m2Recruiting and Applicant Tracking
3

Design options

AgentMerit Cycle Agentworkflow3h 2m7h 6m27Workforce Management
4

Approve

Held for a named human when the unit exceeds the comp action decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

HumanVP Total Rewardspolicy1h 13m2h 7m3Core HR and Payroll
5

Enroll

GBSMarket Benchmark Agentgbs1h 7m2h 4m23Core HR and Payroll
6

Communicate

GBSMarket Benchmark Agentgbs1h 54m3h 32m43Core HR and Payroll

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through.

Move something
Demand100%
6,302 a week is what the estate records.
Decisions handed to agents0 of 0
This service has at most one gate, so there is nothing to hand over without removing the last human decision.
People on the gates220 people
Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.
Agent speed100%
100% is the dwell the estate records today.
Person time a week
7,667.4h
6,302 items at 73 minutes of decision each.
Agent time a week
40,227.8h
383 minutes an item, which does not compete for a person.
Gate load
100%
Inside capacity, with 32.6h of headroom.
Stations without a person
83%
1 gate left on 6 stations.
Where an item spends its time
16% waiting on a person
84% in the agent lane
An item now takes 456 minutes of worked time end to end against 456 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.
What this model is, on Benefits Renewal

The simulation is arithmetic on the estate, not a queueing model.

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking.

6 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking.

No break below was chosen.

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

6 stations, nothing waiting, nothing sent back

0 min of 7.6 hrs

now Model usage · Market Benchmark Agent · 6 min

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 13 hrs

now Model usage · Market Benchmark Agent · 6 min

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen.

What the two runs say together

3 counted categories land on this procedure.

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen.

Two clocks run. Worked time is the sum of the time the work is actually being done …

Live observability

Systems this service would touch

Attributed by rule from the function's system list.

3 systems attributed

0 of 3 returning records

The system register

Core HR and Payroll

Workday HCM · hcm · bidirectional · critical

modeled

4 of 6 stations attributed here · would write back

Recruiting and Applicant Tracking

Greenhouse · hcm · inbound · medium

modeled

1 of 6 stations attributed here · read only

Workforce Management

NICE WFM · service · inbound · medium

modeled

1 of 6 stations attributed here · read only

System attribution is a rule, not a reading.

Who runs it

Orchestration and accountability

Orchestrated by
Total Rewards Orchestrator
That orchestrator’s remit
Owns comp action work end to end inside Human Resources. Runs 4 lines across 25 stations, drains the repeatable share into the H2R tower, and holds 6 human gates.
Accountable person
VP Total Rewards
Sub-function
Total Rewards
Shared spine tower
h2r
Hand-over points
procurement

Other services in this sub-function

3 alongside this one

Annual Merit CycleHR8AOff-cycle AdjustmentHR8BRewards Philosophy PositionHR8D

What this page is and is not

This is a catalogue of the modeled estate.