The catalogue Human ResourcesTotal RewardsTransactional

Service HR8A

Annual Merit Cycle

Runs transactional. Starts when an upstream system posts an event. It runs 5,677 times a week across 8 stations. 3 of those stations stop for a person and 5 are done by an agent, 2 of them on the shared spine.

Runs a week

5,677

114 in flight right now.

Stations

3 person · 3 agent · 2 spine

Agent share of steps

63%

Autonomy on this service is set at 59% against a ceiling of 68%.

Decisions a person makes

Held by VP Total Rewards.

Touchless

68%

Share of runs that complete without anybody opening them.

Timetable against actual

25.8h

Actual 21.1h, 4.7h under the timetable.

Operations

The lane diagram

Read it left to right. more

Person3 stations and 59% of the dwellAgent3 stations and 24% of the dwellShared spine2 stations and 18% of the dwell3 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Core HR and Payroll

Recruiting and Applicant Tracking

Workforce Management

Core HR and Payroll

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Set budget Held for a named human when the unit exceeds the comp action decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	VP Total Rewards	policy	5h 19m	9h 8m	7	Core HR and Payroll
2	Model distribution	Agent	Comp Band Modeling Agent	workflow	1h 10m	1h 39m	4	Core HR and Payroll
3	Manager allocation	Agent	Merit Cycle Agent	workflow	55m	1h 53m	17	Recruiting and Applicant Tracking
4	Equity scan	Agent	Equity Administration Agent	workflow	1h 9m	2h 1m	18	Workforce Management
5	Exception review Held for a named human when the unit exceeds the comp action decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	VP Total Rewards	policy	17m	21m	1	Core HR and Payroll
6	Budget approve Held for a named human when the unit exceeds the comp action decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	VP Total Rewards	policy	2h 25m	5h 14m	4	Core HR and Payroll
7	Execute Hands over at finance	GBS	Market Benchmark Agent	gbs	48m	59m	39	Core HR and Payroll
8	Communicate	GBS	Market Benchmark Agent	gbs	1h 36m	2h 27m	24	Core HR and Payroll

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

5,677 a week is what the estate records. more

Decisions handed to agents0 of 3

Cheapest decision first. The last gate never moves: something on this service always ends with a person.

People on the gates1301 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

45,510.6h

5,677 items at 481 minutes of decision each.

Agent time a week

31,980.4h

338 minutes an item, which does not compete for a person.

Gate load

100%

Inside capacity, with 24.4h of headroom.

Stations without a person

63%

3 gates left on 8 stations.

Where an item spends its time

59% waiting on a person

41% in the agent lane

An item now takes 819 minutes of worked time end to end against 819 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Annual Merit Cycle

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

8 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

8 stations, nothing waiting, nothing sent back

0 min of 14 hrs

now Set budget · VP Total Rewards · 5.3 hrs

As the ledger has it

the same stations, plus 5 categories the estate already counts

0 min of 34 hrs

now Set budget · VP Total Rewards · 5.3 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

5 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Attestations on this estate are written against intake items, not against procedures, so a step done off the platform cannot be matched to the attestation that covers it. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

3 systems attributed

0 of 3 returning records

The system register

Core HR and Payroll

Workday HCM · hcm · bidirectional · critical

modeled

6 of 8 stations attributed here · would write back

Recruiting and Applicant Tracking

Greenhouse · hcm · inbound · medium

modeled

1 of 8 stations attributed here · read only

Workforce Management

NICE WFM · service · inbound · medium

modeled

1 of 8 stations attributed here · read only

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Total Rewards Orchestrator
That orchestrator’s remit: Owns comp action work end to end inside Human Resources. Runs 4 lines across 25 stations, drains the repeatable share into the H2R tower, and holds 6 human gates.
Accountable person: VP Total Rewards
Sub-function: Total Rewards
Shared spine tower: h2r
Hand-over points: finance

Other services in this sub-function

3 alongside this one

Off-cycle AdjustmentHR8B Benefits RenewalHR8C Rewards Philosophy PositionHR8D

What this page is and is not

This is a catalogue of the modeled estate. more