The catalogue Human ResourcesCulture & EngagementJudgment

Service HR10C

Culture Intervention

Runs judgment. Starts when a break condition on a live position fires. It runs 4 times a week across 7 stations. One of those stations stops for a person and 6 are done by an agent, none of them on the shared spine.

Runs a week

163 in flight right now.

Stations

1 person · 6 agent · 0 spine

Agent share of steps

86%

Autonomy on this service is set at 52% against a ceiling of 66%.

Decisions a person makes

Held by Director, Culture & Engagement.

Touchless

22%

Share of runs that complete without anybody opening them.

Timetable against actual

712.2h

Actual 907.2h, 195.0h over the timetable.

Operations

The lane diagram

Read it left to right. more

Person1 station and 26% of the dwellAgent6 stations and 74% of the dwellShared spine0 stations and 0% of the dwell2 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Core HR and Payroll

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Frame	Agent	Sentiment Sensing Agent	strategy	23h 57m	50h 56m	36	Core HR and Payroll
2	Diagnose	Agent	Survey Design & Run Agent	strategy	44h 30m	67h 37m	15	Core HR and Payroll
3	Model options	Agent	Theme Synthesis Agent	strategy	18h 4m	27h 35m	10	Core HR and Payroll
4	Draft position	Agent	Action Plan Tracker	strategy	54h 22m	79h 59m	11	Core HR and Payroll
5	Challenge	Agent	Recognition Program Agent	strategy	37h 17m	69h 43m	40	Core HR and Payroll
6	Ratify Held for a named human when the unit exceeds the listening cycle decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Culture & Engagement	policy	79h 48m	176h	6	Core HR and Payroll
7	Run	Agent	Internal Comms Agent	strategy	43h 36m	96h 17m	45	Core HR and Payroll

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

4 a week is what the estate records. more

Decisions handed to agents0 of 0

This service has at most one gate, so there is nothing to hand over without removing the last human decision.

People on the gates10 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

319.2h

4 items at 4,788 minutes of decision each.

Agent time a week

887.1h

13,306 minutes an item, which does not compete for a person.

Gate load

91%

Inside capacity, with 30.8h of headroom.

Stations without a person

86%

1 gate left on 7 stations.

Where an item spends its time

26% waiting on a person

74% in the agent lane

An item now takes 18,094 minutes of worked time end to end against 18,094 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Culture Intervention

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

7 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

7 stations, nothing waiting, nothing sent back

0 min of 12.6 days

now Frame · Sentiment Sensing Agent · 24 hrs

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 12.8 days

now Frame · Sentiment Sensing Agent · 24 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

3 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

1 systems attributed

0 of 1 returning records

The system register

Core HR and Payroll

Workday HCM · hcm · bidirectional · critical

modeled

7 of 7 stations attributed here · would write back

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Culture Orchestrator
That orchestrator’s remit: Owns listening cycle work end to end inside Human Resources. Runs 3 lines across 20 stations, drains the repeatable share into the H2R tower, and holds 4 human gates.
Accountable person: Director, Culture & Engagement
Sub-function: Culture & Engagement
Shared spine tower: Not on the shared spine
Hand-over points: None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Engagement Survey CycleHR10A Always-on ListeningHR10B

What this page is and is not

This is a catalogue of the modeled estate. more