The catalogue Human ResourcesCulture & EngagementAnalytical

Service HR10B

Always-on Listening

Runs analytical. Starts when the reporting period closes. It runs 39 times a week across 5 stations. One of those stations stops for a person and 4 are done by an agent, none of them on the shared spine.

Runs a week

136 in flight right now.

Stations

1 person · 4 agent · 0 spine

Agent share of steps

80%

Autonomy on this service is set at 52% against a ceiling of 66%.

Decisions a person makes

Held by Director, Culture & Engagement.

Touchless

47%

Share of runs that complete without anybody opening them.

Timetable against actual

133.4h

Actual 98.7h, 34.7h under the timetable.

Operations

The lane diagram

Read it left to right. more

Person1 station and 38% of the dwellAgent4 stations and 62% of the dwellShared spine0 stations and 0% of the dwell1 crossing between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Core HR and Payroll

Recruiting and Applicant Tracking

Workforce Management

Core HR and Payroll

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Ingest signals	Agent	Sentiment Sensing Agent	workflow	11h 39m	15h 16m	23	Core HR and Payroll
2	Detect shift	Agent	Survey Design & Run Agent	workflow	14h 8m	26h 46m	37	Recruiting and Applicant Tracking
3	Cohort safety check	Agent	Theme Synthesis Agent	workflow	10h 36m	15h 12m	34	Workforce Management
4	Draft insight	Agent	Action Plan Tracker	workflow	8h 25m	18h 30m	38	Core HR and Payroll
5	Leader alert Held for a named human when the unit exceeds the listening cycle decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Culture & Engagement	policy	27h 19m	38h 21m	4	Core HR and Payroll

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

39 a week is what the estate records. more

Decisions handed to agents0 of 0

This service has at most one gate, so there is nothing to hand over without removing the last human decision.

People on the gates31 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

1,065.4h

39 items at 1,639 minutes of decision each.

Agent time a week

1,747.2h

2,688 minutes an item, which does not compete for a person.

Gate load

98%

Inside capacity, with 19.7h of headroom.

Stations without a person

80%

1 gate left on 5 stations.

Where an item spends its time

38% waiting on a person

62% in the agent lane

An item now takes 4,327 minutes of worked time end to end against 4,327 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Always-on Listening

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

5 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

5 stations, nothing waiting, nothing sent back

0 min of 3.0 days

now Ingest signals · Sentiment Sensing Agent · 12 hrs

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 3.2 days

now Ingest signals · Sentiment Sensing Agent · 12 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

3 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

3 systems attributed

0 of 3 returning records

The system register

Core HR and Payroll

Workday HCM · hcm · bidirectional · critical

modeled

3 of 5 stations attributed here · would write back

Recruiting and Applicant Tracking

Greenhouse · hcm · inbound · medium

modeled

1 of 5 stations attributed here · read only

Workforce Management

NICE WFM · service · inbound · medium

modeled

1 of 5 stations attributed here · read only

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Culture Orchestrator
That orchestrator’s remit: Owns listening cycle work end to end inside Human Resources. Runs 3 lines across 20 stations, drains the repeatable share into the H2R tower, and holds 4 human gates.
Accountable person: Director, Culture & Engagement
Sub-function: Culture & Engagement
Shared spine tower: Not on the shared spine
Hand-over points: None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Engagement Survey CycleHR10A Culture InterventionHR10C

What this page is and is not

This is a catalogue of the modeled estate. more