The catalogue Human ResourcesCulture & EngagementTransactional

Service HR10A

Engagement Survey Cycle

Runs transactional. Starts when a scheduled window opens. It runs 1,046 times a week across 8 stations. 2 of those stations stop for a person and 6 are done by an agent, 1 of them on the shared spine.

Runs a week

1,046

90 in flight right now.

Stations

2 person · 5 agent · 1 spine

Agent share of steps

75%

Autonomy on this service is set at 52% against a ceiling of 66%.

Decisions a person makes

Held by Director, Culture & Engagement.

Touchless

60%

Share of runs that complete without anybody opening them.

Timetable against actual

20.4h

Actual 25.7h, 5.3h over the timetable.

Operations

The lane diagram

Read it left to right. more

Person2 stations and 30% of the dwellAgent5 stations and 58% of the dwellShared spine1 station and 13% of the dwell5 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Core HR and Payroll

Recruiting and Applicant Tracking

Workforce Management

Core HR and Payroll

Recruiting and Applicant Tracking

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Design	Agent	Sentiment Sensing Agent	workflow	11m	24m	1	Core HR and Payroll
2	Works council clear Held for a named human when the unit exceeds the listening cycle decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Culture & Engagement	policy	1h 32m	3h 17m	1	Core HR and Payroll
3	Field	GBS	Action Plan Tracker	gbs	1h 35m	2h 31m	31	Core HR and Payroll
4	Synthesize themes	Agent	Action Plan Tracker	workflow	2h 6m	2h 50m	22	Recruiting and Applicant Tracking
5	Re-identification check	Agent	Recognition Program Agent	workflow	2h 15m	5h 3m	10	Workforce Management
6	Leader readout Held for a named human when the unit exceeds the listening cycle decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Culture & Engagement	policy	2h 11m	3h 3m	7	Core HR and Payroll
7	Action plans	Agent	Internal Comms Agent	workflow	1h 21m	1h 41m	7	Core HR and Payroll
8	Track closure	Agent	Culture Strategy Agent	workflow	1h 20m	2h 26m	11	Recruiting and Applicant Tracking

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

1,046 a week is what the estate records. more

Decisions handed to agents0 of 2

Cheapest decision first. The last gate never moves: something on this service always ends with a person.

People on the gates112 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

3,887.6h

1,046 items at 223 minutes of decision each.

Agent time a week

9,204.8h

528 minutes an item, which does not compete for a person.

Gate load

99%

Inside capacity, with 32.4h of headroom.

Stations without a person

75%

2 gates left on 8 stations.

Where an item spends its time

30% waiting on a person

70% in the agent lane

An item now takes 751 minutes of worked time end to end against 751 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Engagement Survey Cycle

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

8 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

8 stations, nothing waiting, nothing sent back

0 min of 13 hrs

now Design · Sentiment Sensing Agent · 11 min

As the ledger has it

the same stations, plus 4 categories the estate already counts

0 min of 32 hrs

now Design · Sentiment Sensing Agent · 11 min

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

4 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

3 systems attributed

0 of 3 returning records

The system register

Core HR and Payroll

Workday HCM · hcm · bidirectional · critical

modeled

5 of 8 stations attributed here · would write back

Recruiting and Applicant Tracking

Greenhouse · hcm · inbound · medium

modeled

2 of 8 stations attributed here · read only

Workforce Management

NICE WFM · service · inbound · medium

modeled

1 of 8 stations attributed here · read only

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Culture Orchestrator
That orchestrator’s remit: Owns listening cycle work end to end inside Human Resources. Runs 3 lines across 20 stations, drains the repeatable share into the H2R tower, and holds 4 human gates.
Accountable person: Director, Culture & Engagement
Sub-function: Culture & Engagement
Shared spine tower: h2r
Hand-over points: None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Always-on ListeningHR10B Culture InterventionHR10C

What this page is and is not

This is a catalogue of the modeled estate. more