The catalogue AI GBS & Global Business ServicesGlobal Process OwnershipJudgment

Service GB6C

Global Process Design Position

Runs judgment. Starts when a leadership team frames the question. It runs 2 times a week across 7 stations. One of those stations stops for a person and 6 are done by an agent, none of them on the shared spine.

Runs a week

124 in flight right now.

Stations

1 person · 6 agent · 0 spine

Agent share of steps

86%

Autonomy on this service is set at 48% against a ceiling of 66%.

Decisions a person makes

Held by Global Process Owner.

Touchless

26%

Share of runs that complete without anybody opening them.

Timetable against actual

392.1h

Actual 495.5h, 103.4h over the timetable.

Operations

The lane diagram

Read it left to right. more

Person1 station and 15% of the dwellAgent6 stations and 85% of the dwellShared spine0 stations and 0% of the dwell1 crossing between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Enterprise Data Warehouse

Group ERP — Financials

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Frame question	Agent	Process Model Agent	strategy	39h 51m	89h 57m	37	Enterprise Data Warehouse
2	Gather evidence	Agent	Variant Detection Agent	strategy	35h 26m	59h 17m	16	Enterprise Data Warehouse
3	Model options	Agent	Standardization Agent	strategy	40h 4m	55h 17m	21	Enterprise Data Warehouse
4	Draft position	Agent	Control Design Agent	strategy	27h 8m	64h 21m	6	Enterprise Data Warehouse
5	Challenge	Agent	Process Mining Agent	strategy	31h 20m	38h 18m	26	Enterprise Data Warehouse
6	Revise	Agent	Compliance Mapping Agent	strategy	61h 25m	77h 47m	14	Enterprise Data Warehouse
7	Ratify Held for a named human when the unit exceeds the process standard decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Global Process Owner	policy	41h 55m	77h 16m	4	Group ERP — Financials

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

2 a week is what the estate records. more

Decisions handed to agents0 of 0

This service has at most one gate, so there is nothing to hand over without removing the last human decision.

People on the gates3 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

83.8h

2 items at 2,515 minutes of decision each.

Agent time a week

470.5h

14,114 minutes an item, which does not compete for a person.

Gate load

80%

Inside capacity, with 21.2h of headroom.

Stations without a person

86%

1 gate left on 7 stations.

Where an item spends its time

15% waiting on a person

85% in the agent lane

An item now takes 16,629 minutes of worked time end to end against 16,629 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Global Process Design Position

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

7 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

7 stations, nothing waiting, nothing sent back

0 min of 11.5 days

now Frame question · Process Model Agent · 40 hrs

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 11.8 days

now Frame question · Process Model Agent · 40 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

3 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

2 systems attributed

0 of 2 returning records

The system register

Enterprise Data Warehouse

Snowflake · analytics · inbound · critical

modeled

6 of 7 stations attributed here · read only

Group ERP — Financials

SAP S/4HANA · ledger · bidirectional · critical

modeled

1 of 7 stations attributed here · would write back

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Process Ownership Orchestrator
That orchestrator’s remit: Owns process standard work end to end inside AI GBS & Global Business Services. Runs 3 lines across 19 stations, drains the repeatable share into no shared tower, and holds 3 human gates.
Accountable person: Global Process Owner
Sub-function: Global Process Ownership
Shared spine tower: Not on the shared spine
Hand-over points: None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Variant to StandardGB6A Control Design ReviewGB6B

What this page is and is not

This is a catalogue of the modeled estate. more