Service GB6A
Variant to Standard
Runs analytical. Starts when the reporting period closes. It runs 86 times a week across 7 stations. One of those stations stops for a person and 6 are done by an agent, none of them on the shared spine.
Runs a week
86
197 in flight right now.
Stations
7
1 person · 6 agent · 0 spine
Agent share of steps
86%
Autonomy on this service is set at 48% against a ceiling of 66%.
Decisions a person makes
1
Held by Global Process Owner.
Touchless
54%
Share of runs that complete without anybody opening them.
Timetable against actual
138.1h
Actual 142.9h, 4.8h over the timetable.
Operations
The lane diagram
Read it left to right. more
Operations
Every station in order
The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.
| # | Station | Lane | Who | Layer | Dwell | Target | In flight | System |
|---|---|---|---|---|---|---|---|---|
| 1 | Mine process | Agent | Process Model Agent | workflow | 1h 39m | 2h 7m | 26 | Enterprise Data Warehouse |
| 2 | Detect variants | Agent | Variant Detection Agent | workflow | 14h 57m | 30h 51m | 33 | Group ERP — Financials |
| 3 | Quantify cost | Agent | Standardization Agent | workflow | 6h 56m | 14h 42m | 43 | Core HR and Payroll |
| 4 | Draft standard | Agent | Control Design Agent | workflow | 5h 5m | 9h 39m | 22 | Source-to-Pay Suite |
| 5 | Challenge | Agent | Process Mining Agent | workflow | 12h 8m | 19h 17m | 45 | Invoice Capture and AP Automation |
| 6 | Ratify Held for a named human when the unit exceeds the process standard decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | Global Process Owner | policy | 17h 35m | 30h 20m | 9 | Group ERP — Financials |
| 7 | Roll out | Agent | Process Doctrine Agent | workflow | 13h 27m | 32h 16m | 19 | Planning and Consolidation |
Operations
Run it
Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more
The simulation is arithmetic on the estate, not a queueing model. more
How it runs
Run it again, going wrong
The same unit and the same stations, broken the way the estate already records breaking. more
7 stations, walked twice
Once clean, once with the categories the estate counts
This is the same unit on the same stations, breaking. more
No break below was chosen. more
One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.
As written
7 stations, nothing waiting, nothing sent back
0 min of 3.0 days
now Mine process · Process Model Agent · 1.6 hrs
As the ledger has it
the same stations, plus 3 categories the estate already counts
0 min of 3.2 days
now Mine process · Process Model Agent · 1.6 hrs
What breaks, and where it is counted
No break below was chosen. more
What the two runs say together
3 counted categories land on this procedure. more
What this run cannot claim
These breaks are shown together on one unit so the shape of a bad day fits on one screen. more
Two clocks run. Worked time is the sum of the time the work is actually being done … more
Live observability
Systems this service would touch
Attributed by rule from the function's system list. more
6 systems attributed
0 of 6 returning records
Group ERP — Financials
SAP S/4HANA · ledger · bidirectional · critical
2 of 7 stations attributed here · would write back
Enterprise Data Warehouse
Snowflake · analytics · inbound · critical
1 of 7 stations attributed here · read only
Core HR and Payroll
Workday HCM · hcm · bidirectional · critical
1 of 7 stations attributed here · would write back
Source-to-Pay Suite
SAP Ariba · procurement · bidirectional · critical
1 of 7 stations attributed here · would write back
Invoice Capture and AP Automation
Basware · procurement · bidirectional · high
1 of 7 stations attributed here · would write back
Planning and Consolidation
Anaplan · ledger · bidirectional · high
1 of 7 stations attributed here · would write back
System attribution is a rule, not a reading. more
Who runs it
Orchestration and accountability
- Orchestrated by
- Process Ownership Orchestrator
- That orchestrator’s remit
- Owns process standard work end to end inside AI GBS & Global Business Services. Runs 3 lines across 19 stations, drains the repeatable share into no shared tower, and holds 3 human gates.
- Accountable person
- Global Process Owner
- Sub-function
- Global Process Ownership
- Shared spine tower
- Not on the shared spine
- Hand-over points
- None — this service stays inside its function
Other services in this sub-function
2 alongside this one
What this page is and is not
This is a catalogue of the modeled estate. more