LensReading which lens this session carries.
The catalogueAdministrationReal Estate PortfolioAnalytical

Service AD2B

Portfolio Review

Runs analytical. Starts when a drift signal breaches tolerance. It runs 39 times a week across 6 stations. One of those stations stops for a person and 5 are done by an agent, none of them on the shared spine.

Runs a week

39

127 in flight right now.

Stations

6

1 person · 5 agent · 0 spine

Agent share of steps

83%

Autonomy on this service is set at 33% against a ceiling of 58%.

Decisions a person makes

1

Held by VP Corporate Real Estate.

Touchless

32%

Share of runs that complete without anybody opening them.

Timetable against actual

118.1h

Actual 108.6h, 9.5h under the timetable.

Operations

The lane diagram

Read it left to right.

Person1 station and 38% of the dwellAgent5 stations and 62% of the dwellShared spine0 stations and 0% of the dwell1 crossing between lanes
Human
decides
Agent
does the work
GBS
shared spine
System
attributed by rule
Group ERP — Financials
IT Service Management
Group ERP — Financials
IT Service Management
Group ERP — Financials
Group ERP — Financials
Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#StationLaneWhoLayerDwellTargetIn flightSystem
1

Aggregate estate

AgentLease Abstraction Agentworkflow2h 16m4h 52m9Group ERP — Financials
2

Model utilization

AgentCritical Date Agentworkflow4h 56m10h 57m30IT Service Management
3

Cost per seat

AgentMarket Comparable Agentworkflow4h 32m8h 20m17Group ERP — Financials
4

Draft moves

AgentPortfolio Scenario Agentworkflow14h 53m19h 34m20IT Service Management
5

Challenge

AgentSite Selection Agentworkflow4h 57m7h 57m42Group ERP — Financials
6

Ratify

Held for a named human when the unit exceeds the lease event decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

HumanVP Corporate Real Estatepolicy19h 38m42h 32m9Group ERP — Financials

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through.

Move something
Demand100%
39 a week is what the estate records.
Decisions handed to agents0 of 0
This service has at most one gate, so there is nothing to hand over without removing the last human decision.
People on the gates22 people
Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.
Agent speed100%
100% is the dwell the estate records today.
Person time a week
765.7h
39 items at 1,178 minutes of decision each.
Agent time a week
1,231.1h
1,894 minutes an item, which does not compete for a person.
Gate load
99%
Inside capacity, with 4.3h of headroom.
Stations without a person
83%
1 gate left on 6 stations.
Where an item spends its time
38% waiting on a person
62% in the agent lane
An item now takes 3,072 minutes of worked time end to end against 3,072 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.
What this model is, on Portfolio Review

The simulation is arithmetic on the estate, not a queueing model.

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking.

6 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking.

No break below was chosen.

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

6 stations, nothing waiting, nothing sent back

0 min of 2.1 days

now Aggregate estate · Lease Abstraction Agent · 2.3 hrs

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 2.3 days

now Aggregate estate · Lease Abstraction Agent · 2.3 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen.

What the two runs say together

3 counted categories land on this procedure.

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen.

Two clocks run. Worked time is the sum of the time the work is actually being done …

Live observability

Systems this service would touch

Attributed by rule from the function's system list.

2 systems attributed

0 of 2 returning records

The system register

Group ERP — Financials

SAP S/4HANA · ledger · bidirectional · critical

modeled

4 of 6 stations attributed here · would write back

IT Service Management

ServiceNow ITSM · itsm · bidirectional · high

modeled

2 of 6 stations attributed here · would write back

System attribution is a rule, not a reading.

Who runs it

Orchestration and accountability

Orchestrated by
Portfolio Orchestrator
That orchestrator’s remit
Owns lease event work end to end inside Administration. Runs 3 lines across 21 stations, drains the repeatable share into no shared tower, and holds 3 human gates.
Accountable person
VP Corporate Real Estate
Sub-function
Real Estate Portfolio
Shared spine tower
Not on the shared spine
Hand-over points
None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Lease Event to DecisionAD2ASite Selection PositionAD2C

What this page is and is not

This is a catalogue of the modeled estate.