LensReading which lens this session carries.
The catalogueAdministrationReal Estate PortfolioAnalytical

Service AD2A

Lease Event to Decision

Runs analytical. Starts when a drift signal breaches tolerance. It runs 63 times a week across 8 stations. One of those stations stops for a person and 7 are done by an agent, none of them on the shared spine.

Runs a week

63

186 in flight right now.

Stations

8

1 person · 7 agent · 0 spine

Agent share of steps

88%

Autonomy on this service is set at 33% against a ceiling of 58%.

Decisions a person makes

1

Held by VP Corporate Real Estate.

Touchless

44%

Share of runs that complete without anybody opening them.

Timetable against actual

111.1h

Actual 134.5h, 23.4h over the timetable.

Operations

The lane diagram

Read it left to right.

Person1 station and 14% of the dwellAgent7 stations and 86% of the dwellShared spine0 stations and 0% of the dwell2 crossings between lanes
Human
decides
Agent
does the work
GBS
shared spine
System
attributed by rule
Group ERP — Financials
IT Service Management
Group ERP — Financials
IT Service Management
Group ERP — Financials
IT Service Management
Group ERP — Financials
Group ERP — Financials
Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#StationLaneWhoLayerDwellTargetIn flightSystem
1

Critical date fires

AgentLease Abstraction Agentworkflow1h 42m2h 6m34Group ERP — Financials
2

Abstract terms

AgentCritical Date Agentworkflow13h 29m30h 34m34IT Service Management
3

Pull comparables

AgentMarket Comparable Agentworkflow10h 22m16h 42m18Group ERP — Financials
4

Model options

AgentPortfolio Scenario Agentworkflow3h 50m8h 42m33IT Service Management
5

Draft recommendation

AgentSite Selection Agentworkflow8h 32m20h 22m5Group ERP — Financials
6

Legal review

Hands over at legal

AgentDispose-Hold-Grow Agentworkflow7h 58m11h 26m28IT Service Management
7

Approve

Held for a named human when the unit exceeds the lease event decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

HumanVP Corporate Real Estatepolicy7h 59m9h 31m1Group ERP — Financials
8

Execute

AgentReal Estate Strategy Agentworkflow4h 56m7h 32m33Group ERP — Financials

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through.

Move something
Demand100%
63 a week is what the estate records.
Decisions handed to agents0 of 0
This service has at most one gate, so there is nothing to hand over without removing the last human decision.
People on the gates15 people
Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.
Agent speed100%
100% is the dwell the estate records today.
Person time a week
503h
63 items at 479 minutes of decision each.
Agent time a week
3,201.5h
3,049 minutes an item, which does not compete for a person.
Gate load
96%
Inside capacity, with 22.1h of headroom.
Stations without a person
88%
1 gate left on 8 stations.
Where an item spends its time
14% waiting on a person
86% in the agent lane
An item now takes 3,528 minutes of worked time end to end against 3,528 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.
What this model is, on Lease Event to Decision

The simulation is arithmetic on the estate, not a queueing model.

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking.

8 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking.

No break below was chosen.

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

8 stations, nothing waiting, nothing sent back

0 min of 2.5 days

now Critical date fires · Lease Abstraction Agent · 1.7 hrs

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 2.7 days

now Critical date fires · Lease Abstraction Agent · 1.7 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen.

What the two runs say together

3 counted categories land on this procedure.

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen.

Two clocks run. Worked time is the sum of the time the work is actually being done …

Live observability

Systems this service would touch

Attributed by rule from the function's system list.

2 systems attributed

0 of 2 returning records

The system register

Group ERP — Financials

SAP S/4HANA · ledger · bidirectional · critical

modeled

5 of 8 stations attributed here · would write back

IT Service Management

ServiceNow ITSM · itsm · bidirectional · high

modeled

3 of 8 stations attributed here · would write back

System attribution is a rule, not a reading.

Who runs it

Orchestration and accountability

Orchestrated by
Portfolio Orchestrator
That orchestrator’s remit
Owns lease event work end to end inside Administration. Runs 3 lines across 21 stations, drains the repeatable share into no shared tower, and holds 3 human gates.
Accountable person
VP Corporate Real Estate
Sub-function
Real Estate Portfolio
Shared spine tower
Not on the shared spine
Hand-over points
legal

Other services in this sub-function

2 alongside this one

Portfolio ReviewAD2BSite Selection PositionAD2C

What this page is and is not

This is a catalogue of the modeled estate.