Saved view
Nothing is making these late
A third of the queue carries no clock. This is the view that started the argument about whether that is a defect.
36 · items
36 of 107 open items have nothing attached that would ever mark them late.
count QueueItem where state = "open" and clockCode = "CLK-NONE"
Carrying no clock is a property of the source system, not a failure of the item. It is reported, not alarmed.
Who has opened it
4 people have opened it, for 11 opens in total: [email protected] · [email protected] · [email protected] · [email protected].
Opens are the count carried on the record. This page does not increment it, because a count that moves when you look at it makes the number about the observer rather than about the view.
Other views people are opening
What this view is, and what it is not
A saved view stores a question or a filter, never a copy of the answer. Opening one runs the query again, so a link shared on Monday can legitimately show a different number on Friday. That is the intent.
A saved view stores a question and a scope, never an answer. Two people opening the same link on different days see different numbers, and that is correct: the link points at the estate, not at a snapshot of it.