Service review at draft rating
Anika Adeyemi
AI GBS & Global Business Services · Service Delivery Management · GB9C Estate Health Assessment
$495k
value
95%
confidence
23
people affected
14h 32m
age
10h 54m
sla
50%
progress
Currently held by
Delivery Model Agent
An agent owns the next move
Raised by
Leila Tanaka
Requester of record
At station
Draft rating
Workflow layer · station 3 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared score agents
-872mStakeholder Reporting Agent
Spine control pack posted, three-way evidence attached
Cleared score towers
-581mStakeholder Reporting Agent
Spine control pack posted, three-way evidence attached
Holding at draft rating
-291mEscalation Management Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Challenge
run by Stakeholder Reporting Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Red. This item is past the time it was committed to and it is either high or critical materiality or wide enough downstream to matter. Red says nothing about who holds it: an item can be red and still be moving through an agent that has not stopped.
Past SLA by 3h 38m · 23 people or records downstream of this decision
Open the escalation lane