Invoice at investigate
Aaron Petrov
AI GBS & Global Business Services · O2C Control Tower · GB3D Dispute to Resolution
$15k
value
95%
confidence
28
people affected
28m
age
24m
sla
50%
progress
Currently held by
Dispute Resolution Agent
An agent owns the next move
Raised by
Nadia Ferreira
Requester of record
At station
Investigate
Workflow layer · station 3 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared log
-28mOrder Validation Agent
Spine control pack posted, three-way evidence attached
Cleared classify
-19mOrder Validation Agent
Spine control pack posted, three-way evidence attached
Holding at investigate
-9mBilling Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Credit approve
run by Tower Lead, Order-to-Cash · Policy layer
Held for a named human when the unit exceeds the invoice decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Tower Lead, Order-to-Cash
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 4m · 28 people or records downstream of this decision