Case at detect reopen
Grace Haddad
Customer Service · Case Management · CS4C Reopen Handling
$68k
value
87%
confidence
18
people affected
58m
age
1h 5m
sla
20%
progress
Currently held by
Closure Quality Agent
An agent owns the next move
Raised by
Victor Mensah
Requester of record
At station
Detect reopen
Workflow layer · station 1 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Holding at detect reopen
-58mCase Lifecycle Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Diagnose cause
run by SLA Clock Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.