Case at diagnose cause
Ines Muller
Customer Service · Case Management · CS4C Reopen Handling
$37k
value
70%
confidence
6
people affected
42m
age
1h 22m
sla
40%
progress
Currently held by
Reopen Detection Agent
An agent owns the next move
Raised by
Zara Duarte
Requester of record
At station
Diagnose cause
Workflow layer · station 2 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared detect reopen
-42mCase Lifecycle Agent
Inputs, rule version and output hash written to the evidence log
Holding at diagnose cause
-21mSLA Clock Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Re-route
run by Aging & Backlog Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.