Case at diagnose cause
Ines Muller
Customer Service · Case Management · CS4C Reopen Handling
$37k
value
70%
confidence
6
people affected
42m
age
1h 22m
sla
40%
progress
Currently held by
Reopen Detection Agent
An agent owns the next move
Raised by
Zara Duarte
Requester of record
At station
Diagnose cause
Workflow layer · station 2 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared detect reopen
-42mCase Lifecycle Agent
Inputs, rule version and output hash written to the evidence log
Holding at diagnose cause
-21mSLA Clock Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Re-route
run by Aging & Backlog Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Plain reading of the current state
Amber. The agent completed the work but the outcome fell into a sampling band, so it posted evidence for review rather than closing silently. Work carries on; a human confirms after the fact.