Case at root cause log
Elena Bianchi
Customer Service · Case Management · CS4C Reopen Handling
$43k
value
96%
confidence
7
people affected
19m
age
48m
sla
100%
progress
Currently held by
Case Management Orchestrator
An agent owns the next move
Raised by
Oscar Sandoval
Requester of record
At station
Root cause log
Workflow layer · station 5 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared detect reopen
-19mCase Lifecycle Agent
Inputs, rule version and output hash written to the evidence log
Cleared diagnose cause
-15mSLA Clock Agent
Inputs, rule version and output hash written to the evidence log
Cleared re-route
-11mAging & Backlog Agent
Inputs, rule version and output hash written to the evidence log
Cleared resolve
-8mFollow-up Agent
Inputs, rule version and output hash written to the evidence log
Holding at root cause log
-4mReopen Detection Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.