Case at root cause log
Lukas Marchetti
Customer Service · Case Management · CS4C Reopen Handling
$90k
value
85%
confidence
36
people affected
1h 6m
age
48m
sla
100%
progress
Currently held by
Reopen Detection Agent
An agent owns the next move
Raised by
Nadia Achebe
Requester of record
At station
Root cause log
Workflow layer · station 5 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared detect reopen
-66mCase Lifecycle Agent
Inputs, rule version and output hash written to the evidence log
Cleared diagnose cause
-53mSLA Clock Agent
Inputs, rule version and output hash written to the evidence log
Cleared re-route
-40mAging & Backlog Agent
Inputs, rule version and output hash written to the evidence log
Cleared resolve
-26mFollow-up Agent
Inputs, rule version and output hash written to the evidence log
Holding at root cause log
-13mReopen Detection Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. Once it clears, the unit closes and the outcome is booked.
Why the signal is what it is
Plain reading of the current state
Green. The agent completed this station inside its authority envelope, the confidence threshold was met, and no gate rule was triggered. Nobody was asked to look at it.
Past SLA by 18m · 36 people or records downstream of this decision