Case at root cause log
Lukas Marchetti
Customer Service · Case Management · CS4C Reopen Handling
$90k
value
85%
confidence
36
people affected
1h 6m
age
48m
sla
100%
progress
Currently held by
Reopen Detection Agent
An agent owns the next move
Raised by
Nadia Achebe
Requester of record
At station
Root cause log
Workflow layer · station 5 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared detect reopen
-66mCase Lifecycle Agent
Inputs, rule version and output hash written to the evidence log
Cleared diagnose cause
-53mSLA Clock Agent
Inputs, rule version and output hash written to the evidence log
Cleared re-route
-40mAging & Backlog Agent
Inputs, rule version and output hash written to the evidence log
Cleared resolve
-26mFollow-up Agent
Inputs, rule version and output hash written to the evidence log
Holding at root cause log
-13mReopen Detection Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 18m · 36 people or records downstream of this decision