Case at resolve
Simon Ito
Customer Service · Case Management · CS4C Reopen Handling
$64k
value
85%
confidence
35
people affected
4h 19m
age
6h 29m
sla
80%
progress
Currently held by
Case Management Orchestrator
An agent owns the next move
Raised by
Owen Adeyemi
Requester of record
At station
Resolve
Workflow layer · station 4 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared detect reopen
-259mCase Lifecycle Agent
Inputs, rule version and output hash written to the evidence log
Cleared diagnose cause
-194mSLA Clock Agent
Inputs, rule version and output hash written to the evidence log
Cleared re-route
-130mAging & Backlog Agent
Inputs, rule version and output hash written to the evidence log
Holding at resolve
-65mFollow-up Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Root cause log
run by Reopen Detection Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.