Case at root cause log
Beatriz Muller
Customer Service · Case Management · CS4C Reopen Handling
$968
value
75%
confidence
34
people affected
48m
age
48m
sla
100%
progress
Currently held by
Closure Quality Agent
An agent owns the next move
Raised by
Rosa Raman
Requester of record
At station
Root cause log
Workflow layer · station 5 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared detect reopen
-48mCase Lifecycle Agent
Inputs, rule version and output hash written to the evidence log
Cleared diagnose cause
-38mSLA Clock Agent
Inputs, rule version and output hash written to the evidence log
Cleared re-route
-29mAging & Backlog Agent
Inputs, rule version and output hash written to the evidence log
Cleared resolve
-19mFollow-up Agent
Inputs, rule version and output hash written to the evidence log
Holding at root cause log
-10mReopen Detection Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
This is the last station. Once it clears, the unit closes and the outcome is booked.
Why the signal is what it is
Plain reading of the current state
Amber. The agent completed the work but the outcome fell into a sampling band, so it posted evidence for review rather than closing silently. Work carries on; a human confirms after the fact.