Case at classify cause
Zara Muller
Customer Service · Case Management · CS4B Backlog Sweep
$55k
value
86%
confidence
17
people affected
1h 48m
age
5h 32m
sla
40%
progress
Currently held by
Merge & Dedupe Agent
An agent owns the next move
Raised by
Jonas Farouk
Requester of record
At station
Classify cause
Workflow layer · station 2 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared identify aged
-108mCase Lifecycle Agent
Inputs, rule version and output hash written to the evidence log
Holding at classify cause
-54mSLA Clock Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Auto-progress
run by Case Lifecycle Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.