Case at identify aged
Amara Adeyemi
Customer Service · Case Management · CS4B Backlog Sweep
$77k
value
91%
confidence
23
people affected
6h 29m
age
3h 47m
sla
20%
progress
Currently held by
Aging & Backlog Agent
An agent owns the next move
Raised by
Anika Lindqvist
Requester of record
At station
Identify aged
Workflow layer · station 1 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Holding at identify aged
-389mCase Lifecycle Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Classify cause
run by SLA Clock Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 2h 42m · 23 people or records downstream of this decision