Case at classify cause
Ines Adeyemi
Customer Service · Case Management · CS4B Backlog Sweep
$54k
value
88%
confidence
15
people affected
5h 38m
age
5h 32m
sla
40%
progress
Currently held by
Aging & Backlog Agent
An agent owns the next move
Raised by
Sofia Tanaka
Requester of record
At station
Classify cause
Workflow layer · station 2 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared identify aged
-338mCase Lifecycle Agent
Inputs, rule version and output hash written to the evidence log
Holding at classify cause
-169mSLA Clock Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Auto-progress
run by Case Lifecycle Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 6m · 15 people or records downstream of this decision