Case at classify cause
Ines Adeyemi
Customer Service · Case Management · CS4B Backlog Sweep
$54k
value
88%
confidence
15
people affected
5h 38m
age
5h 32m
sla
40%
progress
Currently held by
Aging & Backlog Agent
An agent owns the next move
Raised by
Sofia Tanaka
Requester of record
At station
Classify cause
Workflow layer · station 2 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared identify aged
-338mCase Lifecycle Agent
Inputs, rule version and output hash written to the evidence log
Holding at classify cause
-169mSLA Clock Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Auto-progress
run by Case Lifecycle Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Plain reading of the current state
Green. The agent completed this station inside its authority envelope, the confidence threshold was met, and no gate rule was triggered. Nobody was asked to look at it.
Past SLA by 6m · 15 people or records downstream of this decision