Case at auto-progress
Amara Nakamura
Customer Service · Case Management · CS4B Backlog Sweep
$45k
value
93%
confidence
1
people affected
1h 55m
age
3h 9m
sla
60%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Simon Raman
Requester of record
At station
Auto-progress
AI GBS layer · station 3 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared identify aged
-115mCase Lifecycle Agent
Inputs, rule version and output hash written to the evidence log
Cleared classify cause
-77mSLA Clock Agent
Inputs, rule version and output hash written to the evidence log
Holding at auto-progress
-38mCase Lifecycle Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Escalate stuck
run by Director, Service Operations · Policy layer
Held for a named human when the unit exceeds the case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Service Operations
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.