Case at auto-progress
Amara Nakamura
Customer Service · Case Management · CS4B Backlog Sweep
$45k
value
93%
confidence
1
people affected
1h 55m
age
3h 9m
sla
60%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Simon Raman
Requester of record
At station
Auto-progress
AI GBS layer · station 3 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared identify aged
-115mCase Lifecycle Agent
Inputs, rule version and output hash written to the evidence log
Cleared classify cause
-77mSLA Clock Agent
Inputs, rule version and output hash written to the evidence log
Holding at auto-progress
-38mCase Lifecycle Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Escalate stuck
run by Director, Service Operations · Policy layer
Held for a named human when the unit exceeds the case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Service Operations
Why the signal is what it is
Plain reading of the current state
Green. The agent completed this station inside its authority envelope, the confidence threshold was met, and no gate rule was triggered. Nobody was asked to look at it.