Case at identify aged
Hiro Duarte
Customer Service · Case Management · CS4B Backlog Sweep
$82k
value
86%
confidence
36
people affected
1h 45m
age
3h 47m
sla
20%
progress
Currently held by
Closure Quality Agent
An agent owns the next move
Raised by
Elena Muller
Requester of record
At station
Identify aged
Workflow layer · station 1 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Holding at identify aged
-105mCase Lifecycle Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Classify cause
run by SLA Clock Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.