Case at open
Maeve Nakamura
Customer Service · Case Management · CS4A Case Lifecycle
$62k
value
89%
confidence
23
people affected
6h 46m
age
5h 20m
sla
14%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Rafael Okafor
Requester of record
At station
Open
AI GBS layer · station 1 of 7
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Holding at open
-406mCase Lifecycle Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Assign
run by Case Lifecycle Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 1h 26m · 23 people or records downstream of this decision