Case at quality check
Oscar Okafor
Customer Service · Case Management · CS4A Case Lifecycle
$52k
value
75%
confidence
13
people affected
1h 4m
age
1h 30m
sla
86%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Bruno Marchetti
Requester of record
At station
Quality check
AI GBS layer · station 6 of 7
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared assign
-64mCase Lifecycle Agent
Spine control pack posted, three-way evidence attached
Cleared progress
-51mCase Lifecycle Agent
Spine control pack posted, three-way evidence attached
Cleared sla watch
-38mCase Lifecycle Agent
Spine control pack posted, three-way evidence attached
Cleared resolve
-26mReopen Detection Agent
Inputs, rule version and output hash written to the evidence log
Holding at quality check
-13mCase Lifecycle Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Close
run by Case Lifecycle Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Plain reading of the current state
Amber. The agent completed the work but the outcome fell into a sampling band, so it posted evidence for review rather than closing silently. Work carries on; a human confirms after the fact.