Case at open
Daniel Sorensen
Customer Service · Case Management · CS4A Case Lifecycle
$14k
value
93%
confidence
10
people affected
36m
age
5h 20m
sla
14%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Sofia Petrov
Requester of record
At station
Open
AI GBS layer · station 1 of 7
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Holding at open
-36mCase Lifecycle Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Assign
run by Case Lifecycle Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.