Case at close
Jonas Tanaka
Customer Service · Case Management · CS4A Case Lifecycle
$59k
value
94%
confidence
22
people affected
3h 23m
age
6h 27m
sla
100%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Rafael Lindqvist
Requester of record
At station
Close
AI GBS layer · station 7 of 7
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared progress
-203mCase Lifecycle Agent
Spine control pack posted, three-way evidence attached
Cleared sla watch
-162mCase Lifecycle Agent
Spine control pack posted, three-way evidence attached
Cleared resolve
-122mReopen Detection Agent
Inputs, rule version and output hash written to the evidence log
Cleared quality check
-81mCase Lifecycle Agent
Spine control pack posted, three-way evidence attached
Holding at close
-41mCase Lifecycle Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
This is the last station. Once it clears, the unit closes and the outcome is booked.
Why the signal is what it is
Plain reading of the current state
Green. The agent completed this station inside its authority envelope, the confidence threshold was met, and no gate rule was triggered. Nobody was asked to look at it.