Escalated case at raise to engineering
Clara Muller
Customer Service · Tier-2 Technical · CS3B Defect Handoff
$57k
value
87%
confidence
3
people affected
1h 53m
age
1h 45m
sla
50%
progress
Currently held by
Known-Error Match Agent
An agent owns the next move
Raised by
Lukas Marchetti
Requester of record
At station
Raise to engineering
Workflow layer · station 3 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared confirm defect
-113mDiagnostic Agent
Inputs, rule version and output hash written to the evidence log
Cleared package evidence
-75mLog Analysis Agent
Inputs, rule version and output hash written to the evidence log
Holding at raise to engineering
-38mReproduction Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Track
run by Known-Error Match Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 8m · 3 people or records downstream of this decision