Escalated case at diagnose
Nadia Kaplan
Customer Service · Tier-2 Technical · CS3A Escalated Case to Fix
$65k
value
91%
confidence
33
people affected
1h 45m
age
1h 27m
sla
29%
progress
Currently held by
Technical Escalation Policy Agent
An agent owns the next move
Raised by
Farrah Nakamura
Requester of record
At station
Diagnose
Workflow layer · station 2 of 7
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared receive
-105mDiagnostic Agent
Inputs, rule version and output hash written to the evidence log
Holding at diagnose
-53mLog Analysis Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Analyze logs
run by Reproduction Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 18m · 33 people or records downstream of this decision