Escalated case at diagnose
Rosa Mensah
Customer Service · Tier-2 Technical · CS3A Escalated Case to Fix
$43k
value
91%
confidence
5
people affected
1h 49m
age
1h 27m
sla
29%
progress
Currently held by
Diagnostic Agent
An agent owns the next move
Raised by
Yuki Sorensen
Requester of record
At station
Diagnose
Workflow layer · station 2 of 7
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared receive
-109mDiagnostic Agent
Inputs, rule version and output hash written to the evidence log
Holding at diagnose
-55mLog Analysis Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Analyze logs
run by Reproduction Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 22m · 5 people or records downstream of this decision