Escalated case at close
Yuki Kowalski
Customer Service · Tier-2 Technical · CS3A Escalated Case to Fix
$91k
value
94%
confidence
35
people affected
4h 16m
age
3h 57m
sla
100%
progress
Currently held by
GBS spine
Running in the shared AI GBS spine
Raised by
Yuki Whitfield
Requester of record
At station
Close
AI GBS layer · station 7 of 7
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared analyze logs
-256mReproduction Agent
Inputs, rule version and output hash written to the evidence log
Cleared match known error
-205mKnown-Error Match Agent
Inputs, rule version and output hash written to the evidence log
Cleared apply workaround
-154mWorkaround Agent
Inputs, rule version and output hash written to the evidence log
Cleared verify
-102mEngineering Handoff Agent
Inputs, rule version and output hash written to the evidence log
Holding at close
-51mEngineering Handoff Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
This is the last station. Once it clears, the unit closes and the outcome is booked.
Why the signal is what it is
Plain reading of the current state
Green. The agent completed this station inside its authority envelope, the confidence threshold was met, and no gate rule was triggered. Nobody was asked to look at it.
Past SLA by 19m · 35 people or records downstream of this decision