Escalated case at match known error
Idris Haddad
Customer Service · Tier-2 Technical · CS3A Escalated Case to Fix
$50k
value
81%
confidence
31
people affected
6h 3m
age
3h 23m
sla
57%
progress
Currently held by
Workaround Agent
An agent owns the next move
Raised by
Zara Sandoval
Requester of record
At station
Match known error
Workflow layer · station 4 of 7
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared receive
-363mDiagnostic Agent
Inputs, rule version and output hash written to the evidence log
Cleared diagnose
-272mLog Analysis Agent
Inputs, rule version and output hash written to the evidence log
Cleared analyze logs
-182mReproduction Agent
Inputs, rule version and output hash written to the evidence log
Holding at match known error
-91mKnown-Error Match Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Apply workaround
run by Workaround Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 2h 40m · 31 people or records downstream of this decision