Escalated case at diagnose
Aaron Voss
Customer Service · Tier-2 Technical · CS3A Escalated Case to Fix
$57k
value
90%
confidence
22
people affected
1h 28m
age
1h 27m
sla
29%
progress
Currently held by
Root Cause Narrative Agent
An agent owns the next move
Raised by
Hiro Muller
Requester of record
At station
Diagnose
Workflow layer · station 2 of 7
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared receive
-88mDiagnostic Agent
Inputs, rule version and output hash written to the evidence log
Holding at diagnose
-44mLog Analysis Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Analyze logs
run by Reproduction Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Plain reading of the current state
Green. The agent completed this station inside its authority envelope, the confidence threshold was met, and no gate rule was triggered. Nobody was asked to look at it.
Past SLA by 1m · 22 people or records downstream of this decision