Escalated case at close
Callum Raman
Customer Service · Tier-2 Technical · CS3A Escalated Case to Fix
$17k
value
78%
confidence
21
people affected
1h 40m
age
3h 57m
sla
100%
progress
Currently held by
GBS spine
Running in the shared AI GBS spine
Raised by
Wren Haddad
Requester of record
At station
Close
AI GBS layer · station 7 of 7
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared analyze logs
-100mReproduction Agent
Inputs, rule version and output hash written to the evidence log
Cleared match known error
-80mKnown-Error Match Agent
Inputs, rule version and output hash written to the evidence log
Cleared apply workaround
-60mWorkaround Agent
Inputs, rule version and output hash written to the evidence log
Cleared verify
-40mEngineering Handoff Agent
Inputs, rule version and output hash written to the evidence log
Holding at close
-20mEngineering Handoff Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.