Escalated case at close
Callum Raman
Customer Service · Tier-2 Technical · CS3A Escalated Case to Fix
$17k
value
78%
confidence
21
people affected
1h 40m
age
3h 57m
sla
100%
progress
Currently held by
GBS spine
Running in the shared AI GBS spine
Raised by
Wren Haddad
Requester of record
At station
Close
AI GBS layer · station 7 of 7
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared analyze logs
-100mReproduction Agent
Inputs, rule version and output hash written to the evidence log
Cleared match known error
-80mKnown-Error Match Agent
Inputs, rule version and output hash written to the evidence log
Cleared apply workaround
-60mWorkaround Agent
Inputs, rule version and output hash written to the evidence log
Cleared verify
-40mEngineering Handoff Agent
Inputs, rule version and output hash written to the evidence log
Holding at close
-20mEngineering Handoff Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
This is the last station. Once it clears, the unit closes and the outcome is booked.
Why the signal is what it is
Plain reading of the current state
Amber. The agent completed the work but the outcome fell into a sampling band, so it posted evidence for review rather than closing silently. Work carries on; a human confirms after the fact.