Case at issue
Yuki Adeyemi
Customer Service · Tier-1 Resolution · CS2C Goodwill Credit
$81k
value
90%
confidence
10
people affected
4h 57m
age
3h 5m
sla
83%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Farrah Ito
Requester of record
At station
Issue
AI GBS layer · station 5 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared assess
-297mAnswer Composition Agent
Inputs, rule version and output hash written to the evidence log
Cleared value
-238mAccount Action Agent
Inputs, rule version and output hash written to the evidence log
Cleared within envelope
-178mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
Cleared over envelope approve
-119mDirector, Tier-1 Service
Approval recorded with rationale and policy clause cited
Holding at issue
-59mAnswer Composition Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Log
run by Sentiment Monitor Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 1h 52m · 10 people or records downstream of this decision